POLICY AND TERMS:
Ofelia's Housekeeping values your home and appreciates your business.
Our company has provided quality, reliable cleaning services for more than 10 years. The company is bonded, insured, licensed and our staff are uniformed for safety assurance.
We provide all the necessary equipment and supplies to provide top quality cleaning. The staff utilize strict- color coding micro fiber cleaning cloths for the rooms, bathrooms and kitchen due to the cleaning products utilized in those areas to prevent cross contamination. We have our own company vehicle with the Ofelia's Housekeeping logo for customer safety.
There is no term limit to this agreement between the client or Ofelia's Housekeeping . You may cancel your cleaning service at any time. Ofelia's Housekeeping also reserves the right to cancel the service provided at any time.
Our services are available Monday-Friday between the hours of 8:00 a.m. to 5:00 p.m. and Saturday with special arrangements. There are no contracts to be signed as we provide one time, weekly, bi-weekly or monthly cleaning service. We provide free estimates for all work to be provided
OUR GUARANTEE TO YOU:
100% Satisfaction Guaranteed ! If for some reason something does not meet your approval please inform us within 24 hours and we will make arrangements to have the problem corrected at no additional cost. All calls and appointments will be scheduled during business hours only. Ofelia's Housekeeping will only guarantee work that was completed and paid in full by the client .
QUALITY OF CLEANING:
Each team is supervised by a team leader who is responsible to ensure cleaning is done to your satisfaction. Each team member also signs off on "check sheet" after each job. We will also periodically follow up to ensure you are satisfied with your cleaning.
Quality is our #1 priority!
If for any reason a regularly scheduled appointment needs to be cancelled that please provide us with a 24 hour notice in advance. We will charge a $50 cancellation fee if a 24 hour notice is not provided.
PAYMENT FOR SERVICES:
Payment for cleaning services is due in full at time of service. We accept payment in the following forms:
Cash, Credit Cards, and Personal Checks (Please make checks payable to (Ofelia's Housekeeping). No Checks accepted on initial cleaning.
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied, that is why we offer a 24 hour guarantee. If you are not satisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you.
If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 24 hours in advance so we may allow the extra time needed at your home and give you a quote for the additional services.
Because of the nature of our business our staff is required to touch virtually everything in your home. We are as careful as possible; however, if something does get damaged while cleaning your home, our staff are instructed to call our office at once and to leave a note advising you of the incident. We will also follow-up with a phone call to determine the best course of action. In the event an item is damaged or broken we reserve the option of repair or replacement. A dollar value of “one-of-a-kind” items destroyed must be demonstrated in order that a settlement may be determined. Ofelia's Housekeeping is not responsible for damage due to faulty or improper installation of items. Please inform us if any items in your home require this type of attention. Examples would be: broken or improperly installed blinds, tiles, curtain rods, shelves, loose carpet etc. All surfaces (marble, granite, etc.) are assumed to be sealed and ready to clean without causing harm.
The most tragic form of damage is something irreplaceable either monetary or sentimentally valued. Rather than be sorry, the safest way to protect these items is to store them away on the cleaning day, or instruct us not to clean such items.
Most customers give us a key to their home or a code to the garage, but other methods of entry can be agreed upon. All keys are marked for identification with a code # (no address or customer name is used) and locked in a secured location when not issued to the cleaning supervisor. Our policy is to lock the door while we are cleaning and to not allow access to unknown people. For safety reasons, please don’t rely on our cleaning professionals to let in workmen during the time we are in your home.
We would appreciate if items were picked up off the floor and dressers and counters were organized before we arrive. This allows the cleaning staff to clean more thoroughly. Also, please secure cash, jewelry and other small valuables. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. If for some reason you do not want a particular room cleaned, please just leave a note or close the door of that particular room.
Pets are not a problem. However, we do need to know if you have them and we would like to have the pet's name. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home. If they are friendly we will be happy to clean around them. Our teams are instructed not to enter a house if they believe an animal is a threat. Please remember that pets may behave differently if a family member is not present.
ITEMS THAT WE WILL NOT CLEAN/CANNOT DO:
We have instructed our staff to leave certain items untouched, such as items or areas containing any body fluids . Our staff can not climb higher than a step stool, work on the outside of your home, move furniture that contains electronics, lift any objects over 20 pounds, prepare meals, provide any pet or children-related services, or empty diaper pails.
We do not provide service on New Years Day, Easter, Thanksgiving, Christmas Eve day and Christmas Day.